Check if a dump file has been created in the launcher directory. Q2: Clicking the launcher produces no response.Ī2: (1) You can try to run it by clicking the "launcher.exe" file in the game directory. You can check it in: "Start" > "Control Panel" > "System and Security" > "System."
PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game. You may also experience black screens and unresponsiveness. If your specifications are too low, you may be unable to install or launch the game. Q1: When I open the launcher or launch the game, I get the following error: "The version of this file is not compatible with the version of Windows you're running."Ī1: Please confirm that your Windows operating system fulfills the system compatibility requirements. Graphics Card: NVIDIA® GeForce® GT 1030 or betterĬommon Issues With Installing, Opening, and Updating the Launcher Storage Space: 35 GB of available storage space Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported) We have carefully reviewed and summarized everyone's questions and now, we would like to address them one by one. Since Genshin Impact's open beta, our team has received a great deal of feedback about downloading and updating the launcher.
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